CBRM News

Paying bills in the event of a Canada Post strike

May 22, 2025

Important information for residents in the event of a Canada Post strike.

Water and property tax bills must still be paid by the original deadline listed on your bill. 

In the event of a strike, the only methods of bill distribution will be email (upon request) or in-person at City Hall. Residents can request their balance by contacting our 311 team through our website contact form at https://cbrm.frontlinesvc.com/app/ask or, if online is not preferred, calling 311.  Billing by area will continue as scheduled and residents are expected to pay their bills on time.  Accounts not paid by the billing due date will be subject to interest charges.

PAYMENT OPTIONS: 

IN PERSON

Payments can be made in person by visiting the Citizen Service Centre at 320 Esplanade, Sydney, Monday to Friday, 8:30 a.m. to 4:30 p.m. You can also visit any bank or credit union to pay in person at your local branch. 

ONLINE BANKING

You can add: 

Cape Breton Regional Municipality Water or

Cape Breton Regional Municipality Tax 

as a payee through your financial institution's online banking platform. 

Alternatively, you can pay by credit card through Paymentus Corporation. Credit card payments can be completed online by accessing the secure payment page at https://ipn.paymentus.com/rotp/CBRM or by calling Paymentus’ toll-free number at 1-866-837-4603 to use the automated payment system. Please note that Paymentus charges a convenience fee of 1.75%

Below is the billing schedule for water/wastewater bills. 

Bills are generated and mailed in the same billing month. 

Specific maps are available on CBRM’s website.

- February, May, August, November

County (Point Aconi, Leitches Creek)

North Sydney

Sydney Mines

Sydney 5 and 6 (South Bar and Pier)

Glace Bay 3 (Reserve Mines, Dominion St, Tower Road)

- March, June, September, December

SYD-1 (Downtown Sydney)

SYD-2 (Membertou, Sydney River, Prime Brook)

SYD-3 (Hardwood Hill, Mira Road, Morrison Road)

Louisbourg

Glace Bay 1 (main parts of Glace Bay, Table Head)

- January, April, July, October

Dominion

New Waterford

Sydney 4 (Ashby)

Glace Bay 2  (Bridgeport and parts of Glace Bay)

Wastewater only customers